EU Career Serwis – Refund & Service Policy
1
Refund Eligibility
- Refund percentages apply to the entire service fee, not partial payments.
- Refunds are only considered if the full service fee has been paid in advance and no balance remains.
- Only applicants who meet all eligibility criteria are entitled to refunds.
2
Advance Registration & Immigration Rules
- Immigration rules may change based on future expectations.
- To secure opportunities under the cap system, clients may register early—even before their qualifications are officially recognized.
- By registering in advance, clients accept responsibility for preparing documentation before official announcements.
- If eligibility is not met after updates, alternative options may be considered.
3
Chargeback Policy
- Zero tolerance for chargebacks. Any customer disputing a valid payment will be permanently banned from EU Career Serwis services.
- Outstanding balances will be forwarded to collections, and unpaid debts may be reported to credit bureaus.
4
Billing & Taxes
- All invoices include the consultation fee plus applicable taxes.
- Refunds, where applicable, are calculated only on service fees, not on third-party charges.
5
Rejection by Immigration/Visa Authorities
- If your visa application is officially rejected, refunds will be processed as per the signed Agreement.
- Clients must submit: Refund claim form, Rejection letter/stamp from authorities, Proof of payment (receipt).
- Refunds are processed within 35 working days of receiving required documents.
- Missing documents make the client ineligible for a refund.
6
Delays & Third-Party Services
- EU Career Serwis is not liable for delays caused by external parties (e.g., couriers, consulates).
- Service charges are non-refundable for such delays.
7
Non-Refundable External Fees
- Fees paid to assessment bodies, immigration offices, embassies, or testing centers are non-refundable under any circumstances.
- Our service fee strictly covers EU Career Serwis advisory and consulting services.
8
Online Payments & Card Transactions
- Clients must notify EU Career Serwis immediately of any card-related issues.
- Payments made via credit card/net banking cannot be disputed or reversed once authorized.
- Any misuse or chargeback attempts will be defended with relevant authorities.
9
Service Charges & Pricing
- Service fees are based on EU Career Serwis standards, not market prices.
- Complaints regarding fees after registration will not be entertained.
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Proof of Funds
- Clients are responsible for meeting financial proof requirements set by immigration authorities.
- Failure to demonstrate sufficient funds disqualifies refund eligibility.
11
Documentation & Timelines
- Clients must provide all required documents within 30 days of request.
- Failure to comply results in forfeiture of consulting/advisory fees.
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Client Communication
- Clients must inform EU Career Serwis of any correspondence or updates received from immigration offices within 7 days.
- Failure to report such updates voids refund eligibility.
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Interviews & Appointments
- Clients are responsible for attending visa interviews and assessments at their own expense.
- Missing scheduled interviews or failing to comply with instructions leads to forfeiture of fees.
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Refund Exclusions
- Refunds will not be granted if the client misses an immigration interview.
- Refunds will not be granted if required medical, police, or financial documents are not provided.
- Refunds will not be granted if language test requirements are not fulfilled.
- Refunds will not be granted if additional requested documents are submitted late.
- Refunds will not be granted if the client abandons the case or stops communication for more than 30 days.
15
Language Test & Dependents
- Passing the required language test is mandatory.
- Dependents (spouse/children over 18) must also meet language criteria, where applicable.
- Failure to pass language requirements does not qualify for a refund.
16
Service Withdrawal & Termination
- EU Career Serwis reserves the right to terminate services without refund if the client fails to provide accurate or truthful information.
- Services may be terminated if there is evidence of misuse, fraud, or non-cooperation.
- Services may be terminated if the client engages in behavior that obstructs service delivery.
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Limitations of Liability
- Immigration approvals are subject to government rules and cap systems.
- Even if criteria are met, approvals may be denied once yearly limits are reached.
- EU Career Serwis provides no job or visa guarantees.
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Refund Processing Time
- Eligible refunds are processed within 15–30 working days.
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Client Responsibilities
- Keep EU Career Serwis informed of any changes (address, marital status, legal cases, new family members, etc.).
- Provide accurate, updated information at all times.
- Ensure full compliance with visa requirements and documentation.
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Confidentiality & Data Protection
- EU Career Serwis protects all client data under applicable privacy laws.
- Information is used only for immigration and consulting purposes, never for unauthorized use.
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Governing Law
- EU Career Serwis operates under the laws of Poland.
- Jurisdiction for disputes lies exclusively with Warsaw, Masovian State Courts.
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Force Majeure
- EU Career Serwis is not liable for delays caused by events beyond control (strikes, wars, natural disasters, epidemics, government restrictions, etc.).
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Final Agreement
- By signing up for services, clients confirm they have read, understood, and accepted these terms.
- Refunds are strictly limited to the conditions outlined above.
- Once services have started, withdrawal or refund requests will not be accepted unless specifically covered under this policy.